Antigua Travel FAQ

Resort General

What time is check-in/out?

12:00 noon is check-out time and 3:00 p.m. is check-in time.

How far is it to the nearest shopping area?

The capital city of St. John’s is only a 10 minute taxi ride away.

In the event of a hurricane, what happens to my reservation?

Click here www.eliteislandresorts.com/hurricane for Elite Island Resorts hurricane policy.

How can I book airport transfers?

If you have not already prearranged airport transfers to the resort you can book it online with our preferred transfer vendor, Eagle Discovery and Tours.  Eagle Discovery has a tour desk located in the tour desk area at V. C. Bird International Airport (ANU) to meet and greet you upon arrival.

Who was the winner of the prize drawing at Galley Bay Resort & Spa?

To know who the winner is please click here to see if you are the lucky winner of a one-week vacation at Galley Bay Resort & Spa. Please remember that the winner has up to 1 year to claim the prize.

Do you have special polices during the Holiday season?

During the Holiday season final payment is due 45 days prior to arrival. Once reservation is paid, it is non-refundable, non-transferable, and no changes are allowed.

Are children allowed at Galley Bay Resort & Spa?

To maintain our adults-only atmosphere, children under the age of 16 are not permitted at Galley Bay Resort & Spa.

What type of deposit is required?

Deposits vary depending on the company you used to make your reservation.

Is internet access available?

Yes, we have Wi-Fi in most of the common areas of the Resort.

Is tipping allow at the Resort?

Yes you can reward the outstanding service of our staff by using the tipping box located at the Reception area.

Resort Amenities

Can I rent a car in Antigua?

Yes, car rental is available at the rental desk located at the resort. The daily cost is approximately $50 and you will need to purchase a temporary visitor’s license for a nominal $20 fee regardless of the country you come from.

Is there a casino at the resort?

No, but the closest one is only 10 minutes away.

Is there an ATM at the resort?

No, but there is one in town, 10 minutes away.

Is there a gift shop at the resort?

Yes there is.

Rooms

Can my room be upgraded?

Yes, upon availability and with an extra charge payable at the resort.

What type of beds are in the rooms?

There are King beds in all room categories.

Does the resort provide a laundry service for guests?

Yes, laundry bags are provided in all guest rooms, this service is at an additional charge.

Does my room have a fridge?

Yes, all rooms have mini-fridges.

What is the voltage at the resort?

The voltage is 110V.

Are there alarm/clock radios in the rooms?

Yes in all rooms.

Are the rooms air-conditioned and do they have ceiling fans?

Yes, the rooms are air-conditioned and also have ceiling fans.

Are there hairdryers, irons and ironing boards in the rooms?

Hairdryers are provided in all rooms. Irons and ironing boards are available upon request.

Can I have room service?

Room service is not available.

Location

Where is Galley Bay Resort & Spa located?

Galley Bay Resort & Spa is located on the sunset side of Antigua, cradled by a 3/4 mile white sand beach and a fascinating saltwater bird sanctuary lagoon. Please visit our About page for more information.

Do I need a passport to travel to Antigua?

We strongly recommend that all members of your party travel with a passport with a validity date of at least six months past the date of your departure ‘from’ the island. As of December 31, 2005, a passport will be required for all US and Canadian citizens to travel to the Caribbean. For information on obtaining or renewing a passport please go to: //travel.state.gov/passport/index.html. In our current times, passports are the most expeditious and reliable form of identification when traveling domestically or internationally.

How far away 'from' the airport is the resort?

We are approximately 20 minutes from the airport.

Do you arrange transportation to local churches on Sundays?

Yes, this can be arranged.

Is the US dollar accepted through the island?

The US dollars is accepted. The exchange rate varies between $2.60 – $2.70 to the EC dollar. We also exchange US, Pounds, Euros and CAD for a maximum of $100 per day.

Activities

Are there any day trips?

In addition to the complimentary activities that are a part of Galley Bay Resort & Spa all-inclusive package, there are a variety of optional excursions that may be arranged through guest services. Take a trip to Nelson’s Dockyard or Shirley Heights. There is a fee for these, and other optional excursions.

Is there a tennis pro at the resort? How much are lessons?

Yes, there is a tennis pro. Lessons start at $30 for 1/2 hour.

How many golf courses are on the island and how far away are they?

There are two golf courses on the island – they are both 30-45 minutes away and a taxi will cost in excess of $20.

How many tennis courts does the resort have and what kind of surface are they?

Galley Bay Resort & Spa has one tennis court with artificial turf.

Are motorized water sports available?

Motorized water sports are not available at Galley Bay Resort & Spa, but we offer non-motorized water sports including: paddle boarding, sailing, kayaking and snorkeling for your enjoyment.

Are bicycles available?

Bicycles are complimentary during your stay and you can pick them up next to the Guest Service area.

Is there a dive shop on property?

No there is not, but our Tour Desk is happy to arrange any dive excursions for you. The nearest dive shop is 20 minutes away and the cost for a taxi is $17 roundtrip. However some companies include the transfer cost in the dive package.

Can I snorkel right off the beach at the resort?

Yes, and snorkeling trips are also available at the Tour Desk.

Can I scuba dive at the resort?

Diving cannot be done from our beach. Our Tour Desk will be happy to arrange any dive excursions for you. If you want to adventure by yourself the nearest dive shop is 20 minutes away and the cost for a taxi is approximately $17 round trip. However some companies include the transfer cost in the dive package. Galley Bay Resort & Spa does not have a dive shop.

Dining & Entertainment

Do you provide snacks between meals?

The Barefoot Grill opens daily from 12:00 noon – 4:30 p.m and serves delicious snacks from homemade burgers to kebabs. Our Coffee Shop opens daily from 7:00 a.m. – 10:30 p.m. and offers an array of delectable pastries, the perfect complement to your fresh-brewed coffee, juice, or tea. Afternoon tea is served daily between 4:00 p.m. – 5:00 p.m at the Sea Grape Restaurant. Please note that hours are subject to change.

Is there night-time entertainment at the Resort?

Live bands play nightly.

Are dinner reservations required?

Reservations are only required at two of our restaurants. Gauguin Restaurant and Ismay’s Restaurant. Please note that there is surcharge of $45 plus taxes at Ismay’s Restaurant.

When is the Manager's Cocktail party?

Wednesday nights at 6:30pm.

What is the dress code policy for the restaurants?

Breakfast & Lunch – Shoes must be worn at all times and bathing suits must be covered and dry.

Men are required to wear collared shirts with long pants or stylish jeans. T-shirts, shorts, capri, 3/4 pants and ripped jeans are not accepted. We ask that women wear dresses, skirts, long pants or stylish tailored shorts or jeans. No short shorts or tank tops allowed.

Summer Dress Code – In the months of June, July, August and September tailored shorts are allowed for men and women for dinner. Standard dress code applies for Ismay’s Restaurant

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